Purchase history, loyalty, and open issues assembled before the conversation.
ReadyDigital Teammates for customer and merchant conversations.
Prepare, personalize, and guide every customer and merchant conversation with confidence. SpikedAI helps retail, ecommerce, and commerce teams answer questions, strengthen relationships, identify growth opportunities, and deliver exceptional customer experiences across every interaction.
- Account managers
- Merchant teams
- Customer success
- Commerce leaders
- Before Purchase history and loyalty activity assembled before the call
- During Promotion eligibility surfaced as it came up
- After Merchant request captured and routed to the right team
- Before Open return and support case flagged
- During Fulfillment question answered from the approved policy
- After Follow-up commitments queued for approval
- During Expansion opportunity flagged mid-conversation
- After Customer feedback summarized for the merchandising team
Who it's for
Built for every team that serves the customer.
SpikedAI is a team of Digital Teammates for every customer-facing team, helping them prepare faster, personalize every interaction, strengthen customer loyalty, and grow every relationship.
Account managers
Walk into every conversation knowing the account: orders, performance, promotions, and every open action item. Approved recommendations and next-best actions surface while the conversation is happening.
What SpikedAI surfaces
- Before Account performance and open orders assembled
- During Approved promotion surfaced for the merchant
- After Next steps drafted for your approval
The customer relationship
One relationship, carried through every conversation.
Customer history, purchase behavior, loyalty insights, merchant relationships, product knowledge, and next-best actions should come together before, during, and after every customer conversation.
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Before · Prepare -
During · Personalize Approved recommendations surface as the customer describes what they need.
Live -
During · Resolve A pricing exception is held for approval, not promised on the call.
Held for approval -
After · Grow Feedback, requests, and next steps captured and routed.
Routed
How SpikedAI transforms customer conversations
Retail teams don't need more disconnected systems. They need context.
Trusted by Design
Read our security practices Built for the trust customer relationships run on.
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Never used to train generalized AI
Conversation data is never sold, never used for advertising, and never used to train generalized models.
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Encrypted and isolated
Data is encrypted in transit and at rest, and each customer's data is logically isolated.
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Every answer shows its sources
Every live answer is drawn from your own documents and lists the files behind it. When those documents don’t cover a question, SpikedAI says so instead of filling the gap.
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Native HubSpot sync
SpikedAI writes to HubSpot through its native integration, with no third-party connector or exported file in between.